Privacy Policy

This document outlines how we collect, process, and protect personal data from users in India who access Chicken Road 2 website and mobile application. When you complete transactions in Indian Rupees (INR/₹), certain information becomes necessary for service delivery. By continuing to browse or interact with our services within India, you accept the terms stated herein. The following sections detail the types of information we gather, how we utilise collected data, our approach to cookies and tracking technologies, links to external websites, measures we take to secure your information, and the rights you hold regarding your personal data. We maintain compliance with applicable Indian regulations as of 2026. Your trust matters, and transparency remains our commitment throughout every interaction.

1. Information We Collect

We gather various types of data from users across India to provide our services effectively and maintain secure operations in 2026.

Identification data includes your name, email address, phone number, and postal address, which you provide directly during registration;
Account credentials consist of username and password that you create when signing up on our service;
Payment and billing records contain transaction details in INR, bank account numbers, and UPI IDs, received from you and our payment partners;
Device and technical data encompasses IP address, browser type, operating system, and device identifiers, collected automatically when you access our service;
Usage patterns track pages visited, features accessed, and time spent, gathered automatically through cookies;
Optional submissions cover support tickets, feedback, and survey responses that you voluntarily share with us.

2. How We Use Your Information

We collect and process your data for several defined purposes that enable us to operate and enhance our services in compliance with Indian regulations.

Purpose	Type of Information Used	Example (India/INR context)
Account creation and management	Name, email address, phone number, date of birth	Registration requires a valid Indian mobile number
Providing and improving services	Usage data, device information, location	Analysis of traffic from Mumbai and Delhi helps us optimise server performance
Processing payments in INR	Bank account details, UPI ID, payment card information	Transactions through Paytm, PhonePe, or NEFT in rupees
Customer support	Email correspondence, chat logs, phone records	Support tickets raised through our helpdesk in Indian time zones
Communication and marketing (with opt-out)	Email, SMS preferences, promotional consent	Newsletter about new features sent via email with unsubscribe link
Legal and contractual reasons	Identity verification documents, transaction history	KYC compliance as per RBI guidelines

3. Cookies

Small files called cookies and similar technologies store data on your device when you access our service from India.

Review your browser settings to locate cookie management controls.
Select the option to block or delete all cookies if desired.
Choose to accept only essential cookies that make core functions work.
Disable analytics cookies that track how you interact with pages.
Turn off preference cookies that remember your choices and settings.
Note that some features may not function correctly after you disable certain cookie types.
Check your device settings for additional privacy controls.

4. Third-Party Links

Our website may contain links to external websites, applications, or services operated by local and international partners relevant for users in India. We do not control these third-party platforms and are not responsible for their content or privacy practices. When you click such links, those parties may collect or share information about you. We strongly advise you to read the privacy policies of any external sites you visit. Your interactions with these third-party services fall outside our responsibility and protection.

5. Data Security

We implement several protective measures to safeguard user information in India. These steps help maintain the confidentiality and integrity of data we collect and process.

Access controls limit who can view or modify personal information;
Encryption protects sensitive data during storage and transmission;
Secure payment processing ensures INR transaction details remain protected;
Staff and service provider access is restricted to authorised personnel only;
Retention practices ensure data is kept only as long as necessary.

While we take reasonable steps, no transmission or storage method is completely secure.

6. Your Rights

As a user in India, you possess several privacy-related rights that protect your personal information and ensure transparency in how we handle your data.

Your Right	What It Means/How to Use It
Access	You can request a copy of all personal data we hold about you Contact our support team via email to submit this request
Correction/Update	You may ask us to correct or update inaccurate information in your account at any time
Deletion/Erasure	You can request removal of your data subject to legal and regulatory obligations we must follow
Restriction or Objection	You may object to certain uses such as marketing communications and request we limit processing activities
Withdrawing Consent	You can withdraw previously given consent for data processing at any point
Contacting Us	Reach out with questions or concerns about your privacy through our designated contact channels

7. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will be posted with an updated “Last updated” date. Continued use of the services by users in India after changes take effect means they accept the revised Policy.

8. Contact Us

For privacy concerns or requests, reach out through the following channels:

Email: privacy@company.co.in;
Postal Address: 123 MG Road, Bengaluru, Karnataka 560001, India;
Customer Support: Available Monday to Saturday, 9:00 AM to 6:00 PM IST.